Frequently Asked Questions
Shopping Information
WHERE IS THE HAIR SOURCED?
We source our hair from carefully selected regions around the world, each known for unique colours and textures. From Turkey and Iran, we obtain beautiful shades of browns and golds with natural length, volume, and curls. From Indian temples, we source fine-structured hair prized for its ability to lighten to platinum. From Slavic countries such as Russia and Ukraine, we source ultra-fine, glossy strands with unparalleled shine. Every origin is chosen for its distinct beauty and quality.
WHAT IS EXCLUSIVE HAIR?
Exclusive Hair is completely unprocessed — raw bundles that come directly from the donor. We simply disinfect the ponytail, brush it through, and cleanse it with salon-grade products before it is listed for sale. This category represents the absolute finest quality of hair available on the market. Because it is raw and has never undergone chemical processing, it behaves just like your natural hair: it can be coloured, bleached, or toned (we always recommend a test strand first). Exclusive Hair is the pinnacle of luxury and rarity.
WHAT IS THE CLASSIC COLLECTION?
The Classic Collection is also sourced from the same premium single-donor batches. The difference is that each ponytail is gently lightened and coloured in-house to create a beautiful range of ready-to-wear shades. This collection offers the same integrity, exclusivity, and single-donor authenticity as our Exclusive Hair, but with expertly achieved colour options designed to inspire both professionals and clients.
HOW IS THE HAIR PROCESSED?
Each ponytail is hand-selected and treated with the utmost care. We use in-house lightening and colouring techniques with gentle, modern technology that preserves the natural strength and integrity of the hair, ensuring it remains luxurious and long-lasting.
WHAT IS SINGLE-DONOR HAIR?
Single-donor hair means that every ponytail comes from one individual donor. We do not mix ponytails to create thickness or density — each piece is a natural, untouched cut from a single head. After washing or lightening, it is prepared and offered exactly as it came from the donor, guaranteeing authenticity and consistency.
HOW DO I MAINTAIN AND CARE FOR MY EXTENSIONS?
Proper care ensures the longevity and beauty of your hair. We recommend using professional aftercare products, gentle detangling, and hydrating treatments. With every purchase, you’ll also receive a complete and comprehensive hair care guide in your shipment — detailing recommended products and step-by-step routines to keep your extensions immaculate.
DO YOU OFFER WHOLESALE PRICING?
Yes — we are proud to offer wholesale pricing to professional stylists and salon owners. Simply fill out the application form in our Wholesale section. Once approved, you will receive your own discount code to use whenever you purchase from our website.
DO YOU SHIP INTERNATIONALLY?
Yes we do! Shipping will be calculated at checkout.
WHAT SHIPPING METHODS ARE AVAILABLE?
We currently use Australia Post Regular Shipping & Australia Post Express Shipping.
Regular shipping: 2- 10 Business Days
Express shipping: 1 - 3 Business Days
